top of page

Privacy Policy

​Effective Date: 9/9/24

​

Introduction

​

Knuffelbaby  ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website Knuffelbaby.co.uk or purchase our products and online courses. By using our website, you agree to the collection and use of information in accordance with this policy.

​

1. Information We Collect

We collect various types of information to provide and improve our services to you, including:

​

Personal Information:

  • Name

  • Email address

  • Mailing address

  • Phone number

  • Payment information (processed securely through third-party payment processors)

​

Non-Personal Information:

  • Browser type and version

  • IP address

  • Pages of our website you visit

  • Time and date of your visit

  • Time spent on those pages

  • Device identifiers

​

2. How We Use Your Information

We may use the information we collect for various purposes, including:

  • To process your orders and provide products or services you have purchased.

  • To communicate with you regarding your purchase, course access, or customer support.

  • To improve our website, products, and online courses based on user feedback and analytics.

  • To personalize your experience and offer tailored content.

  • To send you promotional material, newsletters, or information on courses and products (only if you opt-in to receive such communication).

​

3. How We Protect Your Information

We prioritize the security of your personal information. We use administrative, technical, and physical security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

​

4. Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to collect information about your interaction with our website. These technologies help us understand user behavior, improve user experience, and provide personalized content and offers. You can set your browser to refuse all or some cookies; however, this may limit your ability to use certain features of our website.

 

5. Third-Party Services

We may share your personal information with third-party service providers that assist us with various operations, such as payment processing, email marketing, and website analytics. These third parties are required to use your information solely to provide services to us and are obligated to maintain the confidentiality of your personal information.

Examples of third-party services we use:

  • Payment processors (e.g.Stripe)

  • Email marketing platforms (e.g., Mailchimp)

  • Analytics providers (e.g., Google Analytics)

 

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.

  • Correction: You can request correction of any inaccurate or incomplete information.

  • Deletion: You can request the deletion of your personal data.

  • Opt-out: You can opt out of receiving marketing emails by using the unsubscribe link in any email we send.

To exercise any of these rights, please contact us at Hello@knuffelbaby.co.uk

​

7. Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as required by applicable laws. If you request deletion, we will erase your data as required by law.

​

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove such information from our records.

​

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" at the top will be updated. We encourage you to review this Privacy Policy periodically for any changes.

 

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: Hello@knuffelbaby.co.uk
Phone: 07763123502
 

bottom of page