Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. YOUR USE OF THIS WEBSITE AND PURCHASE OF PRODUCTS THROUGH THIS SITE CONSTITUTES YOUR ACCEPTANCE OF THESE TERMS. YOU WILL BE REQUIRED TO FORMALLY CONFIRM YOUR ACCEPTANCE WHEN PURCHASING PRODUCTS.

1. Supplier Information

The website is owned and operated by ‘Knufflebaby’ (referred to herein as "we", "us", or "our").

2. Legal Capacity to Enter into Contracts
By placing an order with us, you confirm that:

(a) You have the legal capacity and authority to enter into binding contracts; and
(b) You are at least 18 years of age.

3. Placing an Order

3.1. By placing an order for any product, you are making an offer to purchase and agree to pay the relevant price for the chosen product (hereinafter referred to as an "Order").

3.2. We offer two categories of products: (1) Digital Products (e.g., our online courses) and (2) Physical Products (e.g., baby massage kits, gift packs). Additionally, purchases can be made as (a) a personal purchase, granting immediate access to digital products, or (b) a gift purchase.

Digital Products

Personal Purchase:
3.3. Upon placing an Order, an acknowledgment email confirming your order will be sent to you. A binding contract between you and us will be established at this point. An account will be created automatically for you, and you will receive a gift pack containing details on how to access the online course.

Physical Products (including digital products such as online courses)

Personal Purchase:
3.4. Upon placing an Order, an acknowledgment email confirming your order will be sent to you. A binding contract between you and us will be established at this point. An account will be automatically created, and the Knufflebaby gift pack will be sent to you containing details on how to access the online course.

Gift Purchase:
3.5. Upon placing an Order, an acknowledgment email confirming your order will be sent to you. Your order will be accepted when we issue a dispatch email, at which point a binding contract will be established. The recipient will be provided with an access code, which they must register on our website to gain access to the digital content.

Physical Products Only
3.6. Upon placing an Order for a physical product only (i.e., without access to any digital products), you will receive an acknowledgment email confirming that we have received your Order. A binding contract will be established when we issue a dispatch email.

4. Pricing

The prices for our products are listed on our website, except in cases of obvious error.
Prices may be subject to change, but such changes will not affect Orders that have already been acknowledged.
In the event of a pricing error that is obvious, unmistakable, and could reasonably have been recognized by you as a mispricing, we are not obligated to provide the product at the incorrect price, even after acknowledging your order.

5. Payments

Full payment is required at the time you place your Order. We accept all major credit and debit cards, including Mastercard and Visa, as well as payments through PayPal. Your credit/debit card or PayPal account will be charged at the time of your order.
Please note that access to Digital Content will not be granted until the funds have been received by us.

6. Delivery of Physical Products
For orders received Monday through Friday before 12 pm (GMT), we aim to process and dispatch your items on the same day. Please note that this may vary during busy periods.

7. Access to Digital Content

For personal purchases of our digital course, our aim is to allow immediate access once you have received the gift box containing the access code. You acknowledge that unforeseen technical issues may occasionally delay this access. We will endeavor to resolve such issues as soon as possible during regular business hours in the United Kingdom (9 am to 5 pm, Monday to Friday, excluding public holidays). If we are unable to resolve the problem within 14 days, you have the right to cancel your Order.

8. Use of Digital Products

Subject to these terms and conditions, and upon full payment, we grant you a non-exclusive, non-transferable, and non-sublicensable right to use the Digital Products for personal use only. No ownership or copyright in the Digital Products is transferred to you.
You agree not to:

Share your login/access details with third parties.
Copy, rent, loan, modify, or translate the Digital Products.
Post the Digital Products on any website, social media platform, forum, or make them available on the internet generally.

9. Cancellation Rights

Physical Products:
9.1. You may cancel your order within fourteen (14) days of dispatch, provided that the Product remains in its original, unopened packaging. Opening any seals, such as stickers, ribbons, or tape, will invalidate your right to cancel.
9.2. To cancel the contract, a return authorization must be requested within the cancellation period (see Clause 10).
9.3. Personalized items are non-refundable.

Digital Products:
9.4. You may cancel your digital product order within 14 days of receiving our acknowledgment email (the cancellation period), provided you have not accessed, viewed, or downloaded any Digital Products.
9.5. Once you or the third-party recipient begins to view any online course content, you lose the right to cancel the contract.
9.6. This cancellation policy does not affect your statutory rights concerning defective Digital Products.

10. Returns
10.1. To cancel the contract, a return authorization must be requested within 14 days of the cancellation period (see Clause 9). To do so, please email hello@Knuffelbaby.co.uk, providing your order number, name, address, and email address.
10.2. Physical Products must be returned in their original, unused condition within 14 days of receiving your Returns Approval. Products must be returned at your own cost and risk.
10.3. Upon receipt of the returned Product, we will issue a refund for the item/order price to your original payment method within 14 days. Delivery costs are non-refundable, except as required by law. The maximum refundable delivery cost will be that of the least expensive delivery method offered by us.

11. Contact Information
Complaints or Comments: If you have any complaints or comments regarding our Products or services, or the handling of your order, please email hello@knuffelbaby.co.uk.
Cancellation or Returns: To cancel the contract, please email hello@knufflebaby.co.uk.

12. Guarantee
We guarantee that the Digital Content will be free from defects for six (6) months from the date of purchase. This guarantee does not affect your statutory rights.

13. Damage and Non-Delivery
In the event of non-delivery, we will resend the item(s) once confirmed as lost by the carrier. If any item arrives damaged or faulty, you must report it within seven (7) days of receipt by emailing hello@knuffelbaby.co.uk with your order number, name, address, and email address, along with details of the non-delivery, damage, or fault. Where possible, please include a photo to assist us with our investigation.

14. Faulty Products
If a product develops a fault within the guarantee period, please email hello@knuffelbaby.co.uk with your order number, name, address, and a description of the fault, including a photo if applicable. Instructions for returning the product will be provided where necessary. Replacement goods will be offered in the first instance. Refunds will only be given if the item is no longer in stock.

15. Limitation of Liability
15.1. We accept no liability for defective Digital Content unless notified by email (hello@knuffelbaby.co.uk) within ten (10) working days of your first attempt to access the Digital Content.
15.2. If you do not receive access to the Digital Content within thirty (30) days of your order, we accept no liability unless notified within this timeframe.
15.3. If a problem is reported to us under this condition, our only obligation will be, at your option:
• To rectify the failure to gain access to the Digital Content; or
• To refund the amount paid by you for the Digital Content.
15.4. Except as precluded by law, we are not liable for any indirect or consequential loss, damage, or expenses arising out of any issue reported under this condition. Our liability is limited to the amount paid by you for the goods in question, as per clause 15.3.2.
15.5. These terms do not limit any statutory rights you may have as a consumer under applicable local law.

16. Binding Nature of Terms and Conditions
These terms and conditions constitute a legally binding contract between you and us. Please ensure that you read and understand these terms before entering into a contract with us. If you have any questions or require changes to these terms, please contact us at hello@knuffelbaby.co.uk.

17. Governing Law and Jurisdiction
These terms and conditions are governed by English law, and any disputes will be subject to the non-exclusive jurisdiction of the English courts.

18. Third-Party Rights
No term of this contract is intended to confer a benefit on, or be enforceable by, any person who is not a party to this agreement (per the Contracts (Rights of Third Parties) Act 1999).